Draft for review. This text will be reviewed before TableFlow Hotels launches.

Terms of service · TableFlow Hotels

Last updated: October 1, 2026

These terms

These terms apply when a hotel uses TableFlow Hotels, made by Zook. By subscribing, the hotel’s owner accepts them for the hotel.

The service

TableFlow Hotels is a cloud system for running a hotel: rooms, rates, bookings, guests, bills, housekeeping and the booking page. We keep it running, secure and up to date, including security fixes, at no extra cost.

Prices and billing

• Prices are published on our pricing page and set by the bookable rooms counted in TableFlow Hotels.
• You pay monthly or yearly, in advance, by card through Stripe. Sales tax (GST/HST/QST) is added where it applies.
• When your room count crosses a tier line, the new price starts at your next bill.
• A free period (for example as a design partner) ends on the date we agreed; billing starts then only if you added a card.

Cancelling

You can cancel any time from Billing. You keep access until the end of the period you paid for. We don’t refund the rest of a period already paid, unless the law requires it.

Late payments

If a payment fails, Stripe tries again and we let you know. We never stop your bookings or lock your staff out because of a late payment; we contact you to sort it out.

Your data

Your hotel’s data and your guests’ data belong to your hotel. You can export it at any time, including before you leave. When you leave, we delete it when you ask us to, except what the law requires us to keep.

Guest payments

Payments from your guests go to your own Stripe account under Stripe’s terms. We don’t take a commission on your bookings.

Fair use

Use TableFlow Hotels for running your hotel, lawfully, and keep your staff’s sign-ins to themselves. Don’t try to break or overload the service.

Responsibility

We work hard to keep the service available and correct, but we can’t promise it will never be interrupted. Our responsibility for any claim is limited to what you paid us in the 12 months before it, as far as the law allows.

Changes

We may update these terms. We tell hotel owners by email at least 30 days before an important change takes effect.

Law

These terms are governed by the laws of Ontario and of Canada.